Return & Refund Policy

1. Overview

At Trading Chart, we are committed to providing high-quality educational courses and ensuring customer satisfaction. This Return & Refund Policy outlines the terms and conditions for returns and refunds of our courses and services.

2. Refund Eligibility

2.1 Money-Back Guarantee

• We offer a 30-day money-back guarantee on all course purchases
• Refund requests must be submitted within 30 days of the original purchase date
• Refunds are available for courses that have not been completed

2.2 Refund Requirements

• Refund requests must be submitted through our support system or contact email
• You must provide your order number and a valid reason for the refund request
• Refund requests are subject to review and approval

2.3 Non-Refundable Items

• Courses that have been completed (100% progress) are not eligible for refunds
• Refund requests submitted after 30 days from the purchase date
• Subscription fees are non-refundable but may be cancelled
• Any promotional or discounted courses may have different refund terms as specified at the time of purchase

3. Refund Processing

3.1 Processing Time

• Approved refunds will be processed to the original payment method within 7 to 10 working days
• The exact processing time may vary depending on your payment provider
• You will receive a confirmation email once the refund has been processed

3.2 Refund Method

• Refunds will be issued to the original payment method used for the purchase
• If the original payment method is no longer available, we will contact you to arrange an alternative refund method
• Processing fees, if any, may be deducted from the refund amount

4. Return Process

4.1 How to Request a Refund

1. Contact our support team at support@tradingchart.com or through the Contact page
2. Provide your order number and purchase details
3. Explain the reason for your refund request
4. Our team will review your request and respond within 2-3 business days

4.2 Refund Review

• All refund requests are reviewed on a case-by-case basis
• We reserve the right to deny refund requests that do not meet our refund policy criteria
• Refund requests that appear to be fraudulent or abusive may be denied

5. Course Access After Refund

5.1 Access Revocation

• Upon approval of a refund, your access to the course materials will be revoked
• You will no longer be able to access the course content, videos, or resources
• Any certificates or progress associated with the course will be removed

5.2 Data Retention

• We may retain certain information about your refund for record-keeping purposes
• This information will be handled in accordance with our Privacy Policy

6. Special Circumstances

6.1 Technical Issues

• If you experience technical issues that prevent you from accessing course content, please contact our support team immediately
• We will work to resolve technical issues promptly
• If technical issues cannot be resolved, a full refund may be provided

6.2 Course Cancellation

• If we cancel a course you have purchased, you will be entitled to a full refund
• We will notify you via email if a course is cancelled
• Refunds for cancelled courses will be processed automatically

6.3 Duplicate Purchases

• If you accidentally purchase the same course twice, contact us immediately
• We will process a refund for the duplicate purchase upon verification

7. Disputes and Appeals

7.1 Dispute Resolution

• If you are not satisfied with a refund decision, you may appeal by contacting our support team
• We will review your appeal and provide a final decision within 5 business days

7.2 Contact Information

For refund inquiries or disputes, please contact us:

• Email: support@tradingchart.com
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Bangladesh Standard Time)
• Response Time: We aim to respond within 24-48 hours

8. Changes to This Policy

8.1 Policy Updates

• We reserve the right to modify this Return & Refund Policy at any time
• Material changes will be communicated via email or platform notification
• Continued use of our services after policy changes constitutes acceptance

8.2 Effective Date

• This policy is effective as of the date of your purchase
• The policy that was in effect at the time of your purchase will apply to your refund request

9. Delivery Time

9.1 Course Access

• Course access is granted immediately upon successful payment
• For courses with scheduled start dates, access will be granted on the specified start date

9.2 Delivery Time for Services

• Inside Dhaka: 5 days
• Outside Dhaka: 10 days

Note: As we provide digital educational content, course access is instant. The delivery times mentioned above apply to any physical materials or certificates if applicable.

10. Acknowledgment

By making a purchase on Trading Chart, you acknowledge that you have read, understood, and agree to this Return & Refund Policy. If you do not agree with any part of this policy, please do not make a purchase.

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This Return & Refund Policy was last updated on January 22, 2026. We recommend reviewing this policy periodically for any updates.